Friday, June 13, 2008
That sounds like a very simple question with a very obvious answer.
Over the last few months working with clients, I have noticed that when we as consultants go into organizations to discuss metrics something very troubling has been happening.
When we have discussions about HR metrics more times than not, OPERATIONS and CUSTOMER SERVICE management are leading those efforts.
Why is that?
Why is HR not leading the metrics projects? If we are in charge of people and their performance why can't we also measure the people and performance?
I have my own opinions, but please post your comments below!