I thought she had some interesting thoughts on what she had learned from HR:
1) That everyone needs honest feedback but that it rarely gets done
2) Importance of Talent Management
I think that spending time in different areas of the business is a great idea for leadership. By understanding how HR, sales, finance, accounting, operations, etc, works, the individual can better understand challenges and learn something like Anne Mulcahy.
I also thought her answer to "her most important leadership lesson" was great:
We talk a lot about execution and the importance of it. But I actually think it’s a lot more about followership — that your employees are volunteers and they can choose to wait things out if they don’t believe. And that can be very damaging in a big company. So it is absolutely this essence of creating followership that becomes the most important thing that you can do as a leader.I really believe she gets it..followership. "Employees are volunteers," that is definitely a different point of view. I would like to think that was also learned in HR!
So may times we hear, "Why we hate HR" and "Why not to Trust HR", I like hearing some good news about HR! Thank goodness Xerox doesn't hate or distrust HR.
Do you know anyone that has gone to CEO via HR?